RELOJESAVIADOR.es it guarantees, in accordance with the laws in force and the following conditions, all the products it distributes. The consumer can contact both the seller and the manufacturer of the product, who will respond for any lack of conformity that manifests itself within two years from delivery. If the defect comes to light during the first 6 months from the delivery of the good, it is presumed, unless proven otherwise, that the anomaly already existed when you bought it.

However, when the lack of conformity manifests itself after 6 months and in doubtful cases, the manufacturer may require an independent expert report to process the warranty. In obvious cases of malfunction or irregular operation in warranty period there is no any kind of problem.

In any case, during the time that the consumer is deprived of the product, the calculation of the warranty period is suspended; for example, if the repair of an object lasts 15 days, the warranty period will end 15 days later than originally planned. Any manufacturer that has a warranty greater than 2 years that marks the current Law, must be processed directly with the manufacturer not being responsible for such cases RELOJESAVIADOR.es.

The shipping costs generated by the processing of the product warranty will be borne by RELOJESAVIADOR.es in those cases where it is assumed that the lack of conformity exists in the acquired good. It should always be done following the instructions indicated by RELOJESAVIADOR.es , upon request and acceptance.

Conditions for companies and distributors. When the client is a distributor, or invoicing as a company (non-natural person), the shipping costs to our facilities will always be borne by the client, since the law on consumer goods does not regulate the sale between companies. In addition, the warranty in these cases will be that stipulated by the manufacturer of the product.

The consumer may complain when the product is not in accordance with the contract:

  • The purchased good does not conform to the description made by the seller.
  • The acquired good is not used for the uses to which consumer goods of the same type are ordinarily destined.
  • It is not suitable for the special use that would have been required by the consumer and that the seller has accepted.
  • It does not present the expected quality and behavior, especially taking into account public statements (advertising, brochures, labeling...) about its specific characteristics made by the seller or the manufacturer.
     

The consumer and user have the right to:

  • Repair or replace. The consumer and user may opt for repair or replacement, unless one of the two options is impossible or disproportionate. The one with a higher cost will be considered disproportionate. Both the repair and the replacement must be carried out within a reasonable period of time and completely free of charge for the consumer.
    NOTE: Currently there are many manufacturers that directly manage breakdowns / defects / incidents produced in their products to provide a quality after-sales service and reduce time. In these cases RELOJESAVIADOR.es it will always indicate the instructions of how it should be processed to facilitate the management.
  • Reduction of the price or termination of the contract. They will proceed when the consumer and user cannot demand the repair or replacement and in cases in which it would not have been carried out within a reasonable time or without major inconveniences for the consumer and user. The resolution will not proceed when the lack of conformity is of little importance.
     

Cancellation of guarantees. The warranty may be cancelled for the following reasons:

  • Incorrect use, handling or maintenance by the Customer.
  • Broken or damaged components subjected to impact.
     

In short, any damaged material or with obvious signs of incorrect handling will not be accepted.

The warranty does not cover. The warranty does not cover defects caused by improper use of the product. In such cases, the consumer must take care of its repair. They are therefore excluded from the guarantee:

  • Defects and deterioration caused by external events, accidents, wear and tear and by use not in accordance with the instructions of RELOJESAVIADOR.es.
  • Products modified or repaired by the customer or any other person not authorized by RELOJESAVIADOR.es.
     

These warranty conditions do not affect the statutory rights of the consumer protected by applicable legislation. Likewise, the guarantee will act with respect to hidden defects and manufacturing defects of the product in accordance with Article 1490 of the CC.

Repair or replacement of your watch under warranty.

Below you will find the instructions for sending for repair or replacement of your watch under warranty:

  1. Prepare the watch properly protected in its original packaging (or one with similar characteristics).
  2. Include in the package the purchase invoice and the delivery note (you can find them by accessing the section "My Account" from our online store).
  3. Indicate your first and last name as the sender (they must be visible)
  4. Send the package to the following address:
    AVIATOR Watches (Ayserco S.L.)
    C/Aristotle 11,
    28027 Madrid
    Tel: 91 4032362

 

If you prefer that we take care of the collection to the shipping address indicated in your order, please indicate a day and a time slot (morning-afternoon) for the collection.

Once the watch has been received in the warehouse and the incident has been verified, the assistance service will contact you directly to arrange the delivery of the repaired or replaced watch or, if applicable, for the refund of the money.

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